Shipping & Returns Policy

Master Shipping & Returns Policy

Shipping, Returns, Third-Party Seller, Marketplace Facilitation & Liability Policy

Last Updated: February 17, 2026
By purchasing from this website, you agree to all terms in this policy.

1. Business Model Disclosure (Marketplace Facilitator + Independent Retailer)

We operate as:

• An independent online retailer
• A product sourcing intermediary
• A marketplace-style facilitator connecting customers with third-party product suppliers and fulfillment partners

We do not manufacture most products sold on this website.

2. Third-Party Seller & Manufacturer Responsibility

To the maximum extent permitted by law, responsibility for the following rests with the original manufacturer, supplier, or fulfillment partner:

  • Product safety compliance

  • Product manufacturing quality

  • Product labeling and regulatory compliance

  • Warranty fulfillment

  • Recall execution

  • Product defect liability

  • Intellectual property compliance

We act as a retail distribution and transaction facilitation service only.

3. Affiliate + Reseller Hybrid Disclosure

Some products may be:

• Directly stocked by third-party logistics partners
• Sourced through supplier networks
• Provided through third-party commerce relationships
• Provided via partner commerce or affiliate-style fulfillment relationships

Product fulfillment source may vary by product and availability.

4. Order Processing Rights

We reserve the right to:

• Cancel any order
• Limit quantities
• Substitute equivalent fulfillment sources
• Refuse service
• Verify identity before shipping

Processing time: 1–3 business days

5. Shipping & Delivery

Estimated delivery: 3–10 business days (U.S.)

Not guaranteed.

We are not liable for delays caused by:

  • Carrier performance

  • Weather

  • Supply chain disruption

  • Customs clearance

  • Address errors

  • Third-party fulfillment delays

6. Title Transfer & Risk of Loss

Risk transfers to customer once the product is transferred to shipping carrier or fulfillment partner.

7. Returns — Conditional Supplier Acceptance Model

Return eligibility depends on:

• Supplier acceptance
• Manufacturer policies
• Fulfillment partner rules

Standard return window: 30 days (unless product states otherwise)

We may:

• Require manufacturer return authorization
• Apply restocking fees
• Deny non-compliant returns

8. Refund Scope Limitations

Refunds limited to:

✔ Product purchase price only

Not covered:

❌ Shipping fees (unless legally required)
❌ Installation or service costs
❌ Third-party labor
❌ Loss of business
❌ Indirect damages

Refund timeline: 5–15 business days after verification

9. Warranty Disclaimer

Unless explicitly stated:

We do not provide manufacturer warranties.

Warranty claims must be submitted directly to the manufacturer or supplier.

10. Product Use Responsibility

Customer assumes responsibility for:

• Proper installation
• Proper use
• Reading instructions
• Compatibility verification

11. Maximum Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Third-party product defects

  • Shipping damage by carriers

  • Manufacturer product failures

Maximum liability limited to amount paid for product.

12. Indemnification

Customer agrees to indemnify and hold harmless CEG LLC from claims related to:

  • Product misuse

  • Improper installation

  • Product modification

  • Unauthorized resale

  • Failure to follow instructions

13. Chargeback Prevention & Dispute Agreement (Visa / Stripe Style)

By purchasing, customer agrees to:

  1. Contact us before filing disputes

  2. Allow reasonable resolution time

  3. Provide return opportunity if applicable

We reserve the right to dispute fraudulent or abusive chargebacks using:

• Shipment confirmation
• Delivery confirmation
• IP verification
• Order confirmation records
• Customer communication logs

14. Anti-Fraud Order Screening

We may delay or cancel orders flagged for:

• Address mismatch
• High fraud risk scoring
• Suspicious purchasing patterns
• Payment verification failure

15. Marketplace Transparency & Consumer Trust Statement

We maintain consumer transparency by:

• Publishing shipping timelines
• Publishing return processes
• Providing customer support contact
• Disclosing third-party fulfillment
• Not misrepresenting shipping speed
• Not misrepresenting product origin

16. Force Majeure

We are not liable for delays or failure caused by:

• Natural disasters
• War or terrorism
• Pandemic events
• Carrier shutdowns
• Government restrictions
• Infrastructure outages

17. Governing Law

Governed by laws of Tennessee, USA.

18. Arbitration Option

Disputes may be resolved through binding arbitration instead of court litigation where permitted by law.

19. Contact

Support: cinnamonentertainmentgroup (at) gmail.com
Business Hours: Mon- Fri: 9am-5pm CST (Central Standard Time)

Cinnamon Entertainment Group LLC
4112 Nolensville Rd #111751
Nashville, TN 37222
(615) 863-1756 (text receives fast reply)